Media and Cloud
AWS Elemental media services, CloudWatch, FFmpeg, FFprobe, HLS, DASH, CMAF, MPEG-TS, RTMP, SCTE-35, and incident analysis.
Background
Infrastructure, supportability, and useful tools
I like work where systems have to be understood from the signal up: logs, manifests, packet paths, service configs, performance metrics, and the human-readable explanation afterward.
Current Focus
- Owning technical escalations from triage through mitigation, root cause analysis, and follow-up.
- Troubleshooting live and on-demand streaming workflows, manifests, ad signaling, codecs, transport streams, and playback behavior.
- Building Python, Bash, and browser-based tools that reduce manual work and make evidence easier to share.
Operations Depth
- Designing and maintaining routed, switched, wireless, fiber, server, and monitoring infrastructure.
- Administering Linux, Windows Server, web, DNS, DHCP, database, backup, and monitoring services.
- Turning one-off fixes into reusable documentation, procedures, and support workflows.
Experience Themes
What I bring to the work
Rather than paste a full resume here, this page summarizes the shape of my experience and the kinds of problems I’m best at helping solve.
Support Engineering
- Enterprise customer support for high-impact media workflows and time-sensitive production issues.
- Root cause analysis across logs, metrics, manifests, encoding behavior, service configuration, and customer impact.
- Clear communication with customers, engineering teams, service owners, and account teams.
Network and Systems
- Network engineering across routing, switching, firewalls, wireless, fiber, VPNs, monitoring, and field deployments.
- Server administration across Linux, Windows Server, Apache, MySQL, DNS, DHCP, Radius, Samba, and backups.
- Comfort moving between field realities, command-line evidence, diagrams, documentation, and operational ownership.
Tools and Technologies
Working vocabulary
The exact stack changes by problem, but these are the areas I return to most often.
Infrastructure
Linux, Windows Server, Apache, MySQL, PHP, WordPress, MediaWiki, DNS, DHCP, monitoring, backup, and recovery workflows.
Networks
Cisco IOS, Mikrotik, Juniper, Fortinet, OSPF, EIGRP, VLANs, ACLs, NAT, VPN, SNMP, wireless, fiber, and packet-path reasoning.
Tooling
Python, Bash, PowerShell, TypeScript, Preact, Plotly.js, GitHub, Render, AWS EC2, practical dashboards, and support utilities.
Documentation
User-facing instructions, technical reports, diagrams, troubleshooting guides, runbooks, and knowledge base structure.
Portfolio
SARkart and future tools that make operational analysis easier to share and repeat.
Links
More context
The front page stays short. This page carries the deeper background, and GitHub shows the public working artifacts.